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General terms

GENERAL TERMS AND CONDITIONS OF SALE
IMPREVUBELGIUM.COM

Effective as of September 1, 2025

These General Terms and Conditions of Sale (hereinafter referred to as the “Terms”) govern the legal framework applicable to the use of our online shop (“IMPREVUBELGIUM.COM”) as well as the products and services offered. Please read them carefully and ensure that you fully understand their content before placing any order via IMPREVUBELGIUM.COM.

By using our website, you agree to be bound by these Terms. Clicking on the “I accept the general terms and conditions of sale” icon signifies your acceptance of these Terms.

We reserve the right to modify these Terms at any time. Continued use of our website following any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms regularly to stay informed. If you do not agree with any part of these Terms, please discontinue using IMPREVUBELGIUM.COM immediately.

ARTICLE 1 – About IMPREVUBELGIUM.COM

IMPREVUBELGIUM.COM is owned by the limited liability company IMPREVU, located at Rue du Château d’Eau 8, 453 Chaudfontaine, registered with BCE number 0650.872.473 (hereinafter the “Company”).

Contact details for the Company are as follows:

ARTICLE 2 – General Provisions

The Company enables the ordering of items via its e‑shop. These Terms apply to all products displayed on IMPREVUBELGIUM.COM at the time users access the site, as well as to all purchases made through the e‑shop. These Terms exclusively govern the transaction; any general or specific terms you may propose are expressly excluded, even if they claim priority.

ARTICLE 3 – Products

Only products displayed on IMPREVUBELGIUM.COM at the time of consultation and while stocks last are available for sale.

ARTICLE 4 – Orders, Pricing, and Payment

All orders are subject to product availability, confirmation of price, and acceptance of these Terms.

Eligibility: Only holders of valid credit or debit cards may place orders. You guarantee that the personal details and payment information you provide are accurate, that you are authorized to use the card provided, and that sufficient funds are available to complete the purchase.

Order review: You are allowed to review and correct order details (product, size, quantity, etc.) before final validation.

a) Conclusion of the Contract

After placing an order, you will receive an acknowledgment email confirming receipt — this is not a binding acceptance. A binding contract is established only once you receive a second email confirming that your order is being processed, indicating that the ordered product matches the item displayed on the site.

b) Errors in Price or Availability

If there is an error in pricing or availability, we will notify you promptly and offer the choice to confirm the order at the correct price or cancel it. If we cannot contact you within 48 hours, the erroneous product will be removed from your order. Any already-paid items will entitle you to either a refund or a voucher; the remainder of your order will be processed and delivered as normal.

c) Prices and Delivery Costs

All prices are quoted in Euros. For orders from EU member states, prices displayed include VAT. Delivery charges are not included and are calculated based on the product type and delivery address; these are clearly indicated prior to order confirmation. Orders delivered outside Belgium may incur customs duties and taxes, which are your responsibility. If returning such products, only the amount you paid will be refunded; import duties or taxes remain at your expense.

d) Payment

We perform standard verification of payment methods prior to processing orders. The Company reserves the right to refuse orders if products are unavailable, fail to meet quality standards, or if payment cannot be authorized.

e) Cancellation

You may cancel your order at any time before it has been processed by our fulfillment system. Once processed, the order cannot be canceled — however, you retain the statutory right of withdrawal as described in Article 7.

ARTICLE 5 – Use of the Site

When ordering, the following steps apply:

  • Upon first purchase, you must create a customer account.

  • Select desired items and add them to your cart.

  • You may view your cart, continue browsing, or proceed to checkout at any time.

  • To finalize your purchase, log in using your email and password; this constitutes proof of identity and consent.

  • Confirm your billing address.

  • Choose a delivery method: home delivery, pick‑up at a relay point, or in‑store collection from a partner retailer.

  • Accept the general terms by checking the box “I have read and accept the general terms and conditions of sale.”

  • Proceed to payment using MultiSafePay, which offers options such as Visa, MasterCard, Maestro, American Express, Bancontact/MrCash, iDeal, PayPal, etc., and confirm your order.

  • By confirming the order, you affirm that you are over 18—or have parental consent. Minors must notify their legal guardian, who may object to data collection or sharing.

ARTICLE 6 – Delivery

Delivery times depend on the chosen method. If no specific date is provided in the order confirmation, the default delivery period is 30 days. In case of force majeure (e.g., strike), an alternative deadline will be set — and if that is not met, you may request order cancellation and a refund.

Orders are dispatched from our logistics center and delivered via our transport partner to the address provided.

ARTICLE 7 – Returns & Right of Withdrawal

If you are a consumer residing in an EU member state, you have the right to withdraw from the purchase and request a refund.

a) Returns

You must notify us within 14 days of receiving the order. You then have an additional 14 days to return the products, proof of postage serving as evidence. Returns may be initiated via your account under “return products.” A return form will be provided. Once you receive confirmation of the return, you must ship the package via the nearest post office. Returned items must be unworn, undamaged, with original tags and labels — especially any security tags, which must not be removed. Items returned without them or damaged by the consumer will not be refunded. Returns should ideally be sent in original packaging. If the return is due to our error, we will cover both return and reshipment costs; otherwise, return shipping is your responsibility (in accordance with Article VI.51 of the Belgian Economic Law Code).

b) Refunds

Once the return is received and confirmed compliant, refunds will be issued via the original payment method within 14 working days.

c) Exchanges

To exchange an item, you must return it first using the return procedure. You will then receive a voucher for a new order; shipping and return costs are your responsibility.

d) Legal Warranty of Conformity

As a consumer, you benefit from a 2-year statutory warranty from delivery. If a defect appears within two years, it is presumed to have existed at delivery — unless proven otherwise by the seller. You must inform us promptly, and at latest within two months after discovering the defect. In cases of non‑conformity, you may request repair or replacement. If that is impossible or would impose disproportionate costs, you may request a price reduction or order cancellation. For more information, consult the website of the SPF Economie (Belgium).

ARTICLE 8 – Access to and Use of IMPREVUBELGIUM.COM

a) Access to the Site

Access is free and conditional upon acceptance of these Terms. The Site is for private, non‑commercial use only. You may not reproduce or exploit site content without written authorization. We reserve the right to withdraw or restrict access at any time, without liability for outages. Electronic communications via the site count as legal written communications.

b) Your Conduct

You must not use the site to cause disruption, damage, or interfere with its operation. You are responsible for any content submitted via your device. All use must be lawful and not infringe any rights or promote harmful content or spam.

c) Links

You may share links to our site provided it is legal, fair, and does not harm our reputation. We may request link removal at any time. We are not responsible for content on third-party sites linked from ours.

d) Our Liability Regarding the Site

We may modify the site and its content at any time, without obligation to update. Content is provided for informational purposes only, without warranty. We are not liable for commercial losses, business interruptions, viruses, or damages resulting from site use or downloads.

ARTICLE 9 – Dispute Resolution and Complaints

For out-of-court dispute resolution, you may contact the Belgian Federal Consumer Mediation Service. For cross-border disputes, you may use the EU’s Online Dispute Resolution platform, as per Article 14 of EU Regulation 524/2013.

ARTICLE 10 – Privacy and GDPR Compliance

We process your personal data in accordance with our Privacy Policy. By using our site, you confirm that you have read and accept its terms. The Company uses your data in compliance with the GDPR and Belgian law (July 30, 2018 implementing GDPR), solely for contractual purposes and for as long as required by accounting/tax laws. Data will not be shared with third parties except where necessary (e.g., for delivery). You may access, correct, or delete your data at any time. You may opt out of marketing communications via the unsubscribe link. Delivery partners receive your data only for order fulfillment.

ARTICLE 11 – Proof

You accept that communications via the site and electronic records may serve as legally valid proof.

ARTICLE 12 – Intellectual Property, Software, and Content

All site content is protected by copyright and database laws. You may not extract or reuse parts of the site (e.g., via data‑mining tools) without permission. Unless expressly stated, third‑party names, brands, images, or products are not affiliated with us. All trademarks belong to their respective owners.

ARTICLE 13 – Validity & Waiver

If any provision of these Terms is deemed invalid, only that provision is void—not the entire Terms. The Company’s failure to enforce any term is not a waiver of its rights.

ARTICLE 14 – Applicable Law and Jurisdiction

These Terms are governed by Belgian law. Disputes fall under the exclusive jurisdiction of the Belgian courts, specifically the Liège Enterprise Court.